Apple MacBook/MacBook Pro ushered in a class action lawsuit in the United States, and the butterfly keyboard introduced in the 2015 Macbook and 2016 MBP (and newer models) was exposed to non-response and failure problems. The lawsuit was filed in a local court in northern California, and users believe that Apple has not reminded them of this matter. In this regard, Apple did not respond immediately. It is understood that the lawsuit was filed in the local courts in northern California. Some people have already talked about this issue in blogs, Twitter, and technical support forums. Some people even initiated a petition for this change.org and made a song for it. Music satirical video.
The Butterfly Keyboard is Apple's first new keyboard introduced in the 12-inch MacBook in 2015. It is considered to be more stable, sharper and more comfortable than the traditional scissors keyboard. However, for some users, it has not achieved such an effect.
Some users complain that they have to spend $700 to repair the keyboard when their laptop is not covered by the warranty.
Critics believe that Apple's response to this issue is not positive enough. Last June, the company's customer support team posted an article on the web page on how to clean the keyboard with a can of compressed air. In March of this year, it was reported that Apple applied for a MacBook keyboard patent with compression resistance.
It is learned that the lawsuit is aimed at the MacBook in 2015 and beyond and the MacBook Pro in 2016 and beyond, and the number of affected consumers has reached thousands.
The plaintiff requested that Apple's defective MacBook disclose detailed information and return the cost of repairing or replacing the keyboard.
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