In a number of stores, Schneider, Siemens and other building materials were randomly selected. Through the anti-counterfeiting QR code and the manufacturer's anti-counterfeiting hotline, it was found to be fake. "If you scan those things, you can't find them. In the end, they are fakes. This is the case." There is a shopkeeper who is outspoken.
When Miss Liu renovated her new home to buy building materials, she encountered fakes many times. She compared more than a dozen stores in Tianhe Kanghu Decorative Materials Commercial Street, and finally chose a “regular storefront†that is known as Schneider's first-class dealer. She purchased a number of Schneider switch sockets and leakage switches at high prices. The electrician installed more than half of the time and found out that it was a fake. What makes Miss Liu more angry is that the price of fake goods is more than 30% more expensive than genuine. When Miss Liu was looking for the theory of the owner, the owner bluntly said, "I am not afraid to check, everyone is like this." When Miss Liu went to the industrial and commercial department to complain, the industry and commerce asked her to show Schneider's fake certificate to solve the case. Schneider asked her to go to Shanghai for identification at her own expense.
After an in-depth investigation, it was found that this building materials street sales are more common, mainly focusing on switch sockets, paints and lamps. In a number of stores, Schneider, Siemens and other brand outlets were randomly selected. By scanning the anti-counterfeiting QR code of the product and dialing the manufacturer's anti-counterfeiting hotline, the results are all fake. After investigation and evidence collection, the industry and commerce department reported that the relevant person in charge of the village and village industrial and commercial institutes rushed to the scene and seized a number of suspected counterfeit goods. However, what is embarrassing is that Miss Liu and the author’s unannounced visit to the fakes purchased have been identified as genuine by the counterfeiters of the village’s industrial and commercial offices for many times, and claimed that “there is a good person who has fallen into a mistake.†Under the repeated questioning of the main leaders of the Guangzhou Municipal Administration for Industry and Commerce and the Tianhe Industrial and Commercial Bureau, the Village and the Chamber of Commerce and Industry finally sealed the goods purchased by Miss Liu for inspection. On November 19th, the Tianhe Industrial and Commercial Branch reported that the manufacturer had identified it as a counterfeit and shoddy product, and the industry and commerce were conducting an in-depth investigation into the source of the counterfeit goods.
Complaint?
Schneider first-level dealers sell fakes
Miss Liu has been very depressed recently. The switches and sockets she bought at a high price have been told that they are fakes. She lives in a neighborhood near Tianhe Park and has been renovating the house for several months. As she approached the end, she and Mr. Chen, the contractor, went to the Tianhe Kanghu Decorative Materials Commercial Street to buy switch sockets and lamps.
Mr. Chen introduced that there are at least a dozen shops selling switch sockets and lamps on the commercial street. After repeated comparisons, Miss Liu chose a Schneider dealer. "We are an agent, get goods directly from Schneider, the quality is absolutely guaranteed." The owner enthusiastically promoted to them, and also came up with the so-called first-class agent certificate, telling them that there are too many fakes on the commercial street, many shops They all got goods from unlicensed underground processing factories such as Panyu.
"I have seen many such things with my own eyes every day. Some consumers buy it home. Soon after the switch is short-circuited, I will choose to come back to me to buy it again!" The shopkeeper persuaded them to take out Schneider's switch socket and tell They: "This is genuine, with the anti-counterfeiting QR code on it, you can sweep it, you can also call the anti-counterfeiting hotline." Miss Liu is convinced that Mr. Chen also believes that since the product has a security QR code, it should With security, they bought home at a high price of 1,300 yuan.
But when the electrician installed these switch sockets, he found something wrong. According to the electrician, the surface of the switch is rough, the overall weight is light, and the color and feel are not the same as the ones he has previously installed. With a try-and-try attitude, Miss Liu opened the phone and scanned the anti-counterfeit QR code and found that the page could not be opened. She also dialed the anti-counterfeiting hotline attached to it. The phone was indeed from Schneider Group. However, after the manual service was connected, after comparison, it was found that the anti-counterfeiting code and serial number of the switch were not matched.
Miss Liu suddenly panicked and tried another product with other anti-counterfeit QR codes. The results showed that it was fake. Ms. Liu went to B&Q and found the model and style she bought. The result was "cool in the end". "One door switch B&Q sells 10 yuan, 2, 3 door switches are 10 yuan, but this shop sells 20, 30 yuan one." Miss Liu regretted, originally thought that high price in Schneider first-class distribution The merchant can buy a reassurance, and the result is still encountered a fake.
There is no manufacturer's certificate, and the industrial and commercial office refuses to file a case.
Miss Liu and Mr. Chen found the owner, the owner did not agree, claiming that "it is not normal to find out, only to find out the ghost." The owner insisted that it is the real thing, he is a first-class dealer, if it is a fake, it is also the Schneider Group itself. Falsification, nothing to do with the dealer, "it is not a problem for our dealers."
In desperation, Mr. Chen went to the village industrial and commercial office with documents, small tickets and fake switch sockets, but the people in the industrial and commercial office did not file a case. The relevant personnel of the industrial and commercial office explained, "You can't say that you can't justify that a product is a fake. The verbal reply and the QR code display of the factory have no legal effect. We have to get something in black and white. Stamped Schneider's official seal."
Mr. Chen said that they have repeatedly complained to the industrial and commercial departments, but they have not received any reply. The stores that sell fakes have no influence. The people who go there to buy fake goods every day are also in a constant stream. Seeing that they went to the store many times to ask for a statement, the owner told him impatiently: "There is no relationship, can you sell fakes here for more than ten years? Tell you, this street is like this, I am still Ok, I can guarantee that you can't die."
Mr. Chen once again came to Tianhe Kanghu Decorative Materials Commercial Street. He visited more than a dozen shops and found that as the owner said, there are quite a lot of fakes here. He asked for switch sockets such as Schneider and Siemens in a number of shops. After verifying the anti-counterfeiting QR code, he found that it was a fake. He went to several stores to pretend to buy more famous paints and LED lights, and found that it was fake. He took pictures and compares with B&Q. The paints on the commercial street are obviously thicker and whiter. The real fonts are not bold and clear, and the LEDs are generally lighter than the real ones.
In desperation, Mr. Chen contacted Schneider Electric again, but Schneider suggested that they should come to the Shanghai headquarters in person. If you can't come over, you can send all these fakes to the Shanghai headquarters, and the mailing costs will be borne by the consumers. If these goods are fake, Schneider will confiscate it, but will give the consumer a fake certificate, which takes about half a month.
“The cost of rights protection is too high!†Miss Liu said, the industry and commerce department also told her that consumers should not only provide manufacturers’ certificates, but also need to provide small tickets and fakes purchased at the time as evidence. Counterfeit goods, the industrial and commercial departments are also difficult to deal with.
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