"I have always liked technology very much, and I especially like doing technology-driven things."
"As early as 2006, I was working on a face recognition project on Symbian mobile phones. At that time, people could make various expressions in front of the computer, such as happy, sad, smiling, etc., and the algorithm could recognize human emotions, related The data can be transferred to Symbian mobile phones, and the animation on the mobile App will also make the same 3D animation based on the detected expressions. When the Demo ran through for the first time, dozens of people from the whole company flocked to my seat and watched me. Demonstration. The company I was at was called Fix8, and the mobile phone network at that meeting was still GPRS. All the situations are vivid now. Later I became the head of Citibank’s mobile department, and later I went to Jiaotong University as a lecturer."
“We also have two technology-driven projects. Among them, the angel imprint fetal 3D printing project has obtained two national invention patents: a 3D printing invention patent and a face recognition invention patent. There is another one related to audio intelligence. Recognition-related projects are still incubating, but the partners are top experts in the global audio field. Our cooperation process was very dramatic: I was looking for various papers on audio recognition on the Internet and happened to see what he wrote at Tsinghua University The undergraduate thesis and the doctoral thesis of Northwestern University in the United States, the research direction is exactly what I want to find. That would happen to be when I was also at Northwestern University. I contacted him by email and learned that he had already taught at the well-known University of Rochester in the United States. Rochester It is a very legendary place. There used to be the smashing Kodak film and the best Mayo Clinic in the United States. Later, I drove through 1/3 of the United States to see him. Finally, I finally cooperated with him. The details are finalized."
Yang Dengfeng, founder of Xiao A Robot
The speech speed is steady and the logic is clear. Whenever Yang Dengfeng, the founder of the small A robot, tells reporters about his past experience, he never forgets to show the reporters the corresponding information, such as invention patent certificates and related agreements. In everything, you can see his perseverance in technology and the rigor of science students. At the same time, it can be seen that Mr. Yang Dengfeng is a veteran of entrepreneurship and has had several successful entrepreneurial experiences.
Speaking of why the small A robot was founded, it also originated from a coincidence. "Once my credit card was repaid after two days. I happened to be on a business trip abroad. Later I learned that more than 500 default fees were deducted. At that time, I felt that this kind of fund-related matter should be notified by a formal phone call. Customers are reasonable."
After careful consideration, Yang Dengfeng felt that this was a common problem in the entire industry. A lot of important information should actually be clearly notified to customers by phone, but just because of the high labor cost, the enterprise chose to be lazy and just send a text message, but now many people don't read the text message much.
If we can provide a very convenient solution for making calls, it will greatly improve the level of the entire service industry. Yang Dengfeng keenly felt that this might be a huge business opportunity. He immediately asked a small investment partner to think about it. The two hit it off. There are too many places to call. If artificial intelligence can be used to let the robot call for us, So it will greatly reduce costs, and many call centers will undergo earth-shaking changes as a result.
In 2017, the two immediately raised 2 million funds to start the project.
32 small A robot gateway equipment at work
After the small A phone robot was launched at the end of 2017, many functions are very cool. For example, it can intelligently judge the attitude towards customers, whether it is happy, sad, or angry. In addition, Yang Dengfeng invited his long-time friend, Ms. Xu Yun, to check the arrangement of the robot's speech for the small A telephone. How to abstract the main process, what will happen if the main process is interrupted, how is the customer's explicit rejection, how can it be restored, how to guide the user to make an appointment, and how to end the conversation. These very professional treatments are largely due to Ms. Xu Yun's nearly ten years of experience in call centers.
In the entire telemarketing industry, personal privacy protection is an inevitable topic. When it comes to this topic, Yang Dengfeng is not disgusted at all. He believes that personal privacy protection should indeed be strengthened at the national level.
There are many application scenarios for telephone robots, which are mainly divided into two areas: intelligent outbound calls and intelligent customer service. The application scenario of intelligent customer service robots is that customers take the initiative to enter, and there is no risk of personal privacy. The outgoing robot needs to know the customer’s mobile phone number. If it is a member of the merchant, there is no business with privacy risks: such as credit card reminders, loan reminders, or important information telephone notifications, or news from schools, government agencies, etc. Notice and so on these businesses. These businesses are very sunny, and the market is very large.
In addition, the small A robot has also invested a lot of energy, and has done a system connection with several legal information channel providers. These legitimate channel phone numbers are transparent, and no specific user information, including phone numbers, can be seen.
During the entire interview process, the reporter was most impressed by Yang Dengfeng's long-term accumulation and deep understanding in various aspects such as technology, communication, and capital. It is precisely to see the real accumulation of small A robots in technology. Recently, several investment institutions have taken the initiative to talk to Mr. Yang Dengfeng about the possibility of investment. Among them, Longteng Oriental Ventures has clearly expressed its intention to invest 10 million angels. When introducing investment, Yang Dengfeng was very excited. He said it was time for robots to help us make money.
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