Introduction: ReplyBuy, an SMS ticketing platform funded by a $2 million angel, wants to apply AI to sports and entertainment. By using the AI ​​chat robot to communicate with customers automatically, the speed and efficiency of payment are greatly increased.
ReplyBuy is a company that uses SMS interactive forms to help stadiums and event organizers sell tickets. In 2015, ReplyBuy received a round of $2 million seed round financing. Investors included Martnz Ventures, Enspire Capital, Kosinksi Ventures, SEAG Ventures and several independent angels. For users, ReplyBuy is quick and easy to operate. Just enter a few groups of numbers to “sit and enjoy†and the time spent on ticketing websites or comparing prices was also saved, which greatly reduces the user’s cost of ownership.
Today, ReplyBuy is a next-generation sales and commerce platform that incorporates mobile communications, payment and instant gratification capabilities to help buyers uncover today’s latest features. ReplyBuy is also the first company to introduce artificial intelligence technology into sports and entertainment. The concierge service in the form of a new VIP, called ReplyBuy.ai, will be integrated into the company's existing platform to further support its large industry partners and customers.
In the future, ReplyBuy.ai can not only use common SMS services, but also can use services such as chat-enabled apps, messaging-based chat features like iMessage and Fcae Messenger, and IoT devices such as Amazon Echo. . NBA, NHL, NFL, MLS, and many universities have already enjoyed these new service methods. ReplyBuy hopes to help industry partners and their affiliates meet them while communicating with consumers.
ReplyBuy's founder and CEO Josh Manley said:
“ReplyBuy.ai takes the initiative to help partners across the industry to use their talents to make the best use of it. We also believe that the future of AI and concierge services is very good. We are focused on building high-speed, high-performance and B2B perspectives. The characteristic product. Our mission is to further enable customers to use mobile devices more quickly."
Gartner Research predicts that "by 2020, 85% of customer interactions will no longer depend on customer service representatives." Companies such as IBM, Microsoft, Apple, and Facebook all use artificial intelligence, and large-scale investments can simulate human intelligence interactions, and based on Dialogue for intelligent replies with deep learning techniques. Realizing that these may change the way people shop and buy, many experts believe that these new products may completely change the way people interact with industry brands.
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ReplyBuy co-founder and CTO Anthony Saia described the ability of artificial intelligence to meet consumer and business needs. Specific to mobile commerce, he said:
“AI allows our payment technology to reach new heights, improve the old-fashioned customer service phone system, and further seamlessly connect the exchange and transaction process. We have long known that we need to bring this technology to the market. It can be used as a partner and brand. It's a huge benefit."
ReplyBuy continues to establish a good partnership in the industry, and in the past two years it has drawn together 100 collaborators in the sports and entertainment industry. The company was recently nominated for the "Best Mobile Fan Experience" award by the Sports Business Awards and "Towards Mobile" and "Product Innovation" in ticketing technology.
Via:YAHOO
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